Igor Safonov

B2B product design lead ✴ 8+ years of experience ✴ Shipping 0 → 1 and product-wide redesigns in HR and legal tech ✴ Built two design teams from scratch ✴ Driven by impact, curiosity, and craft ✴ Based between Latvia and Spain, open to relocation.

hi@igorsafonov.com

Resume

LinkedIn

Hiring funnel analytics

I designed a report that pinpoints bottlenecks, supports capacity planning, and helps to reduce time-to-hire for Huntflow. It is an applicant tracking system used by 4,000+ organisations. Huntflow helps recruiters automate routine and collaborate with hiring managers.

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2023 ∙ Conversational support

Helpdesk knowledge base

Helpdesk is a nonprofit that ran a chat hotline that supported 35K+ people affected by the war in Ukraine. Featured in The New York Times, The Economist, The Guardian, Bild and more.

I led knowledge base navigation redesign, improving search accuracy and usability.

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2020 ∙ legal TECH

Aktion compliance updates

Aktion is a legal-tech helping 3.9 million professionals stay on top of regulatory changes. I redesigned 14 legal reference systems to surface critical updates, increase renewals and add a bit of delight.

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2023 ∙ donations

Helpdesk donations 0 → €1M

I led product and design for a modular donation system that introduced tips, local payment methods, and lowered processing costs, allowing to raise over €1M for Ukraine.

Collaboration

I work across teams to design with business context and understanding of user needs.

At Aktion I collaborated with 16+ stakeholders to deliver a platform redesign that works for the users and our teams

At Huntflow I set up a process for designers to work directly with Sales, Support, and Marketing to understand the challenges of the product

I worked closely with Helpdesk's content teams to tell fresh, engaging stories and reach a bigger audience on social.

Leadership

I help designers grow and set simple processes that lift quality. At Huntflow and Helpdesk I built design teams and processes from scratch.

Hired 10 designers (product, brand, illustration), from junior to lead

Ran weekly routine design reviews and 1-on-1s, helping designers achieve their goals and cutting re-work

Made complex feature delivery predictable and on-schedule

About me

I help designers grow and set simple processes that lift quality. At Huntflow and Helpdesk I built design teams and processes from scratch.